Date: May 29, 2014 8:30:00 AM
If you work for a small-to-medium-sized business (SMB), you already know that what you need from your sales management software is going to be quite different from what bigger companies need. And guess what? That's OK! SMBs should not have to apologize for having different needs or (gasp) wanting certain features over others.
Unfortunately, however, too many SMBs have settled. In some ways, it's like a bad relationship where one partner overlooks some (or all) of the telltale signs that the relationship is doomed and it's time to move on. Does this describe you? Not sure? Don't worry—consider us your “feature matchmakers.”
Date: May 21, 2014 9:04:00 AM
Customers are getting chatty. With instant access to brands via social media, people are better able to engage in one-to-one conversations with their favorite companies. Moreover, these interactions often become public, recorded knowledge - comments made on a Facebook wall are viewable to everyone, for example. Small businesses need to respond, or else it may look like they are dodging questions and complaints.
Date: May 19, 2014 8:45:00 AM
Congratulations! You've decided to invest in a collaborative CRM for your business. Now what? How do you get your employees and staff engaged, committed, and excited to use it? Here are seven tips.
Date: May 15, 2014 8:45:00 AM
The rise of the virtual workforce makes sense, given the hyper-connected, always "on" world in which we live. According to an article last year in Forbes, "One in five Americans work from home, numbers seen rising over 60%."
Date: May 13, 2014 9:00:00 AM
This might sound odd, considering we believe in the transformative effect a CRM for small business can have on an organization, but the truth is not every business out there needs one.
Here are four reasons why CRM software might not make sense for your business:
Date: May 7, 2014 4:51:00 PM
Fanhub has thrown its hat into the #CRMWars - better late than never.
Who is Fanhub?
Let me tell you a little story.
Date: May 6, 2014 8:30:00 AM
So, what does CRM mean? The short answer: Customer Relationship Management.
Now, if you're new to the concept, then those three words strung together might not necessarily offer much of an explanation. So what does CRM really mean? Let's look at each word separately and break it down in a way that will help everyone understand.