Date: Jul 31, 2014 8:30:00 AM
If you believe small business collaboration is the what its all about, then you're probably always on the lookout for tips and ideas for creating a more collaborative environment at the office.
AtFanhub, we eat, breathe, and sleep collaboration, and, as result, we have some strong opinions on how to create and get the most out of your collaboration efforts. Here are three of them.
Date: Jul 28, 2014 8:49:00 AM
A question we often hear from people is this: Does a CRM for small business really work? Folks have a tendency to emphasize the word "really" when they ask the question, as if to say, "We're onto you, buckos, and this scam called customer relationship management."
Date: Jul 25, 2014 8:31:00 AM
We talk a lot about collaborative learning here at Fanhub, so it might make sense for us to take a step back and discuss what we mean by this phrase. At its most basic level, collaborative learning involves two or more people learning something together and/or working towards a common goal. Most people typically associate the concept with education (group projects, learning communities, and peer-to-peer learning are all examples, and ones many of us encountered in school).
Date: Jul 23, 2014 8:35:00 AM
What does CRM stand for? A few weeks ago,we wrote an article that took a deep dive into the words that that make up the CRM acronym: customer, relationship, and management.
Today, however, we want to go beyond the traditional answer. Because a quality CRM stands for so much more than individual words that make up its base. Let's look at a CRM's heart—its essence.
Date: Jul 21, 2014 8:30:00 AM
It's summertime, summertime, sum-sum summertime (admit it—you were singing along with us!). We love this time of year as we transition into lazy, hazy days filled with BBQs, beaches, and bountiful gardens.
That said, we know that summertime can be stressful for many people at the office due to vacation schedules. When people are out, things can fall through the cracks: deadlines, customer issues, and so forth.
But here's the thing: workflow management shouldn't stall or stutter just because it's summer, and it won't, if you use acollaborative CRM. Here's why.
Date: Jul 18, 2014 8:30:00 AM
A few weeks ago, we discussed how a collaborative CRM is the key to managing Millennial adults, those folks between 18-34 who are entering the workforce in droves.
Any time a new generation starts taking center stage, it’s important to learn more about its members, what makes them tick, and what this all means for the various companies that are welcoming them with open arms.
So let's dig deeper and talk about one of the BIG things this generation is known for: Why do Millennials crave collaboration as much as they do?
Date: Jul 16, 2014 8:34:00 AM
A few days ago, we talked about how the best CRM software can help with knowledge sharing.
As you can imagine, we think Fanhub is the best CRM software for small businesses on the planet. So let's take a quick look at how Fanhub can help your company with knowledge sharing.
Date: Jul 14, 2014 8:30:00 AM
Marketing guru Seth Godin recently wrote, "Support is not a cost center, it's a profit center. Treating customers with urgency and clarity and respect (maintaining the chain) is more urgent than ever. But companies are busy measuring time on the phone or cost per hour of support people instead of even trying to measure customer churn."
Date: Jul 11, 2014 8:32:00 AM
Take a moment and look around your office. Consider your employees and all the knowledge each person has in his or her noggin. Really look. (Go ahead. We'll wait.)
Now think about what would happen if one of these people walked out today and never returned. Or if another decided to take all the vacation time she had coming and left for a month. Or if the VP of Sales decided it was time to retire...in six weeks. What would happen to all their knowledge, specifically the knowledge they have about their day-to-day jobs, your company, the industry, and how to un-jam the copy machine on a Friday afternoon when no one is around?
Remember, knowledge is a company asset, one that's no different from other assets, like patents and computers. How do you make sure this asset remains with the company, even after the "holder" of this knowledge is gone? And how do you make sure everyone in the organization has access to the wealth of knowledge that resides within your organization, thanks to your talented employees?
Don't panic if you don't have the answer. That's why we're here: to show you how the best CRM software can help with knowledge sharing. Let's get to it.