Date: Aug 21, 2014 8:30:00 AM
It's easy for us to say Fanhub is the best CRM software on the market today. But we can still appreciate that you, dear readers, might need more evidence than our own glowing testimonial.
So in an effort to give you the evidence you're looking for, we're launching an ongoing Q&A series with people fromBeQuick Software (our parent company) who use Fanhub every day. These folks have been with us since the beginning, testing various iterations of Fanhub and always providing useful feedbackas we readied Fanhub for primetime.
And see, that's just it—the thing that makes Fanhub truly unique. We built Fanhub for real people who had real issues with all those other CRMs on the market. As we developed Fanhub, we never guessed if we got something right or if it worked. We asked users directly as they test-drove the product. This collaboration exemplifies our CRM philosophy, and Fanhub is our philosophy come to life.
But don't take our word for it. Instead, read what real people have to say. So let's get to the Q&A, shall we?
First up in the interview hot seat is Nicole Jackson, a fabulous account manager who serves as the liaison between BeQuick and its customers. In addition to being a Fanhub fan, Nicole is also a fan of vacations on the big island of Hawai'i and dogs, especially when they visit the office. (That’s her below with her Cane Corso mastiff, Daisy.)
Without further ado, here's Nicole.
Date: Aug 14, 2014 8:30:00 AM
When people discuss CRMs, they often talk about one of its most popular uses as a contact management system for leads and customers. And while this is certainly the heart and soul of any CRM, a truly collaborative CRM goes way beyond the basics and can help so many more departments other than sales.
Date: Aug 11, 2014 8:30:00 AM
If you work in IT, you know it can be a thankless job. Too often, it feels as if your colleagues only talk to you when something is broken (email, laptops, phones, the coffee machine).
No one seems to appreciate the complexity of what you and your team members do, how keeping data and systems secure is a herculean task—a task that needs monitoring 24/7, 365 days a year.
So when someone from sales or marketing or wherever casually strolls into your pod and announces with excitement, "We need this super-duper new software," your spirits often tumble because you know it's not as easy as it sounds. After all, you'll need to…
Date: Aug 7, 2014 8:30:00 AM
Ah, sales and marketing, two departments often portrayed as enemies. Think Harry Potter and Voldemort. Batman and the Joker. Bugs Bunny and Wile E. Coyote. (We'll stop now.)
See, here's the thing: it doesn't need to be this way. In fact, it shouldn't be this way. But thanks to the "silo mentality," this is often the case. So what can you do to bridge the divide between sales and marketing (if that's even possible at all)? The secret is COLLABORATION. Here's how the magic happens.
Date: Aug 4, 2014 8:30:00 AM
Raise your hand if you thought "funnels" were things used only for cooking. (Don't worry—it’s an honest mistake.)
OK, so here's the thing: A "sales funnel" is business jargon, but that doesn't mean you shouldn't understand it or know how to handle it within your own organization. Here's the scoop.
Sales funnels, defined.
First, imagine a regular old funnel, like the one you might use when you're cooking. Now picture yourself pouring a big bag of sugar into the funnel. And underneath the funnel is a measuring cup (because you're making chocolate chip cookies—nom, nom, nom!).
Date: Aug 1, 2014 8:30:00 AM
So you finally have acollaborative CRM, one that your employees embrace and engage with on a daily basis. Congrats!
Now, about your customers. Have you gotten them to collaborate yet? No? Never fear! Fanhub is here with some tips for getting your customers on board.